Find answers to common questions about our products and services.
Products & Chickens
What breeds of chickens do you offer?
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We offer three main breeds: Ross 308 and Cobb 500 for broilers, ISA Brown for layers, and Lohmann for white egg production. All birds are sourced from certified hatcheries and meet international standards.
Are your chicks vaccinated?
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Yes, all day-old chicks are vaccinated against common poultry diseases including Newcastle, Gumboro, and Marek's disease before delivery. We provide vaccination records with each order.
What's the difference between broilers and layers?
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Broilers are meat chickens bred for rapid growth and reach market weight (2-2.5kg) in 6-7 weeks. Layers are egg-laying chickens that produce 300+ eggs per year over 18+ months of production.
How do I care for day-old chicks?
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New chicks need: warm brooder (35°C for first week), clean bedding, starter feed, fresh water, and protection from predators. We provide detailed care guides with every order and offer phone support.
What's the hatch rate guarantee?
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We guarantee 95% hatch rate on all day-old chicks. If hatch rate falls below 95%, we provide replacement chicks at no charge. Proper care is essential to achieve this rate.
Animal Feeds
What ingredients are in your feeds?
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Our feeds contain quality grains (maize), protein sources (soybean meal), minerals, vitamins, and probiotics. All ingredients meet food safety standards and are sourced from certified suppliers. Detailed ingredient lists available on request.
When should I switch from starter to grower feed?
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Switch from starter (0-4 weeks) to grower (4-8 weeks) at 4 weeks of age. For broilers, use finisher feed (8+ weeks) until market. For layers, switch to layer mash at 16 weeks when they start laying.
Feed should be stored in cool, dry conditions away from moisture and pests. Properly stored feed lasts 2-3 months. Once opened, use within 2-4 weeks for optimal nutrition. Store in metal bins or sealed containers.
Do you offer bulk discounts on feed?
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Yes! Orders of 6-20 bags: 5% discount. Orders of 21-50 bags: 10% discount. Orders of 51+ bags: 15% discount. Contact our sales team for custom pricing on very large orders.
Ordering & Delivery
How do I place an order?
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You can order through our website shop, call +254 727 585 599, or visit our farm. Orders are processed immediately and we confirm delivery within 24 hours. Bulk orders should be placed at least 3 days in advance.
What's the minimum order value?
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Minimum order is KES 2,000. Free delivery is offered on orders above KES 5,000 within Busia County. Smaller orders within Busia incur a KES 500 delivery charge.
How quickly can you deliver?
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Orders within Busia: 1-2 days. Orders to Kakamega/Kisumu: 2-3 days. Orders to Kisii: 3-4 days. Emergency orders can be arranged for same-day delivery in Busia. Call us for urgent requests.
What payment methods do you accept?
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We accept M-Pesa, bank transfers, and cash on delivery (COD). Online orders require M-Pesa payment or bank deposit. COD available for orders within Busia County.
Can you deliver outside Busia County?
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Yes! We deliver to Kakamega, Kisumu, and Kisii counties. Delivery charges vary by location (KES 500-1,200). We're expanding to more regions. Contact us for custom delivery arrangements.
Payment & Returns
Is M-Pesa payment secure?
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Absolutely. M-Pesa is managed by Safaricom and uses encrypted transactions. Your payment details are safe. We use official M-Pesa API for all transactions with no hidden charges.
What's your return/refund policy?
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For defective products: Full refund within 24 hours of delivery with proof. For chicks: Replacement chicks provided if mortality exceeds 5% in first 48 hours. For feeds: Exchange if damaged or contaminated upon delivery.
Do you offer payment plans?
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For bulk orders (51+ bags or 500+ chicks), we offer 2-week payment terms for established customers. Contact our sales team to discuss flexible payment arrangements.
Is there a warranty on the chicks?
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Yes. All chicks come with a 48-hour survival warranty. If mortality exceeds 5%, we provide replacement chicks at no cost. Proper brooding conditions must be maintained. We provide care instructions.
Farm Management & Support
Do you offer farm consulting services?
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Yes! We provide free phone support and paid farm visits. Our team can help with facility design, biosafety protocols, feed optimization, and productivity improvements. Contact us for consultation rates.
What's the best season to start farming?
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Poultry farming year-round, but best results in dry seasons (Jan-Feb, July-Sept). Rainy seasons require extra biosafety precautions. We can help plan your farming calendar for optimal productivity.
How do I join the digital farm management system?
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Customers can log into our dashboard to track flock records, production data, expenses, and get personalized recommendations. Free for all customers. Mobile app coming soon. Register at login page.
What should I do if birds get sick?
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Call us immediately: +254 727 585 599. We have a vet on call for emergency advice. Isolate sick birds, improve ventilation, and ensure clean water. Don't delay—early treatment saves lives and prevents spread.
Can I visit the farm?
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Yes! Farm visits are welcome by appointment for biosafety reasons. Call +254 727 585 599 to schedule. Educational groups and business partners get special rates. We provide facility tours and hands-on training.